• Notice: Have you changed your phone and wish to activate OCBC OneToken? Please download the latest version of the OCBC app and allow push notifications to be sent via the app. Learn more.
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Top Enquiries
Need help on other services? Find your answers in Help and Support.

Personal Banking customers
Call 6363 3333 (24-hour) or (65) 6363 3333 if calling from overseas

Premier Banking customers
Call 1800 773 6437 or (65) 6530 5930 if calling from overseas
FAQ

Questions about OCBC OneToken? Find your answers here.

1: I'm having problem logging into Internet Banking. What should I do?

If you are connecting using a Local Area Network (LAN) connection, check that it allows secure transactions through the Internet. Clear your cache and try again.

2: What is my access code?
When you signed up for Internet Banking, we gave you an access code made up of numbers.

3: Can I change my Access Code?
Sure! Just login to Internet Banking, go to top menu, select Customer Service -> Change Access Code. Enter your new access code - which should have 6 to 14 letters and/or numbers.

4: What happens if I've forgotten my access code?
You can retrieve it online instantly via www.ocbc.com/reset. Alternatively you may call us at 6363 3333 (or +65 6363 3333 from overseas) and we'll assist you.

5: How do I log in to Online Banking?

  1. Go to www.ocbc.com/login.
  2. Enter Access Code and PIN.
  3. If you have registered for OneToken, click on the Push Notification to authenticate the transaction. If not, you'll be asked for a one-time password (OTP). This will be given to you in one of two ways, depending on what you chose when you signed up.
  • SMS: Enter the OTP sent to your mobile phone.
  • Hardware token: Enter the OTP shown on the screen.


View our online security commitment to you.

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