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Learn how to protect yourself. (24 August 2018)

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Personal Banking

6363 3333 (24-hour hotline)

(65) 6363 3333 (from overseas)

Premier Banking

1800-PREMIER (773 6437)

(65) 6530 5930 (from overseas)

FAQ
1: I'm having problems logging into Internet Banking. What should I do?

If you are connecting using a Local Area Network (LAN), check that it allows secure transactions through the Internet. Clear your cache and try again.

2: What is my access code?
When you signed up for Internet Banking, we gave you an access code made up of numbers. You need that, together with your PIN, to log in.

3: Can I change my access code?
Sure! Just log in to Internet Banking and select Change Access Code under Customer Service. Enter your new access code - which should have 6 to 14 letters and/or numbers - and then confirm.

4: What happens if I've forgotten my access code?
Just call us at 6363 3333 (or +65 6363 3333 from overseas) and we'll assist you.

5: How do I log in to Internet/Mobile Banking?

  1. Go to this page https://internet.ocbc.com/internet-banking/.
  2. Enter your access code and PIN (which we gave you when you signed-up).
  3. You'll then be asked for a one-time password (OTP). This will be given to you in one of two ways, depending on what you chose when you signed up:
  • SMS: Enter the OTP sent to your mobile phone.
  • Hardware token: Enter the OTP shown on the screen (if you chose this option, we would have mailed it to you.)

View our online security commitment to you.

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