1: I'm having problems logging into Internet Banking. What should I do?
If you are connecting using a Local Area Network (LAN), check that it allows secure transactions through the Internet. Clear your cache and try again.
2: What is my access code?
When you signed up for Internet Banking, we gave you an access code made up of numbers. You need that, together with your PIN, to log in.
3: Can I change my access code?
Sure! Just log in to Internet Banking and select Change Access Code under Customer Service. Enter your new access code - which should have 6 to 14 letters and/or numbers - and then confirm.
4: What happens if I've forgotten my access code?
Just call us at 6363 3333 (or +65 6363 3333 from overseas) and we'll assist you.
5: How do I log in to Internet/Mobile Banking?
Go to this page https://internet.ocbc.com/internet-banking/.
Enter your access code and PIN (which we gave you when you signed-up).
You'll then be asked for a one-time password (OTP). This will be given to you in one of two ways, depending on what you chose when you signed up:
SMS: Enter the OTP sent to your mobile phone.
Hardware token: Enter the OTP shown on the screen (if you chose this option, we would have mailed it to you.)
Welcome to OCBC Online Banking, 25 Sep 2016 6:31 PM
Some services not available from 2am - 6am on 25 Sep and 3am - 6am on 26 Sep
OCBC Online Banking and other services will undergo maintenance to improve your banking experience. Learn more. Thank you for your patience.
Malware Alert: Stealing your card details and intercepting your SMS OTP
14 Sep 2016
Be vigilant when you use mobile device to visit websites with Google Adsense which may in turn steal your online banking credentials, card details, and even intercept your SMS OTPs. Learn more about this malware.