Do not click on any hyperlinks provided in SMS/WhatsApp/email from suspicious sources.
Install and maintain the latest anti-virus software on your mobile devices.
For Personal Banking customers, please call
6363 3333 (24-hour hotline) or
if calling from overseas, please dial +65 6363 3333.
For Premier Banking customers, please call
1800-PREMIER (773 6437) or,
if calling from overseas, please dial +65 6530 5930.
For Plus! customers, please call
6820 2020 or,
if calling from overseas, please dial +65 6820 2020.
If you are connecting using a Local Area Network (LAN), check that it allows secure transactions through the Internet. Clear your cache and try again.
2: What is my access code?
When you signed up for Internet Banking, we gave you an access code made up of numbers. You need that, together with your PIN, to log in.
3: Can I change my access code?
Sure! Just log in to Internet Banking and select Change Access Code under Customer Service. Enter your new access code - which should have 6 to 14 letters and/or numbers - and then confirm.
4: What happens if I've forgotten my access code?
Just call us at 6363 3333 (or +65 6363 3333 from overseas) and we'll assist you.
5: How do I log in to Internet/Mobile Banking?
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