These terms and conditions govern the Customers use of the OCBC Phone Banking Service, OCBC ATM Service, OCBC eAlerts Service and/or OCBC Internet Banking Service (collectively, the Terms and Conditions)
1.1 Where the Customer requests for OCBC Phone Banking Service to be made available for the operation of any Account(s), the Bank may at the Bank’s discretion allocate a Phone Code and Telephone Personal Identification Number (“T-PIN”) which the Bank shall
notify the Customer. The Customer agrees that OCBC Phone Banking Service shall be extended to the Customer in accordance with these Terms and Conditions or such other terms and conditions which the Bank may notify the Customer from time to time.
1.2 The Customer shall not reveal the Phone Code and/or T-PIN to any other party and shall take all necessary steps to prevent disclosure of the Phone Code and/or T-PIN to any other party. In the event the Customer’s Phone Code and/or T-PIN is disclosed or
discovered by any other party, the Customer shall immediately change the T-PIN.
1.3 The Customer authorises the Bank to accept, follow and act upon all instructions when identified by the Customer’s Phone Code and T-PIN including for additional Products and Services to be made available to the Customer and the Bank shall not be liable
for acting upon such instructions in good faith. The Bank shall neither be liable for acting upon such instructions nor be obliged to investigate the authenticity of such instructions or verify the accuracy and completeness of such instructions. Such instructions
shall be deemed irrevocable and binding upon the Customer upon the Bank’s receipt notwithstanding any error, fraud, forgery, lack of clarity or misunderstanding in respect of the terms of such instructions. The Bank shall be entitled but shall not be obliged
to verify any instructions given via OCBC Phone Banking Service by calling back or any other means.
1.4 The Customer consents to the Bank’s recording of the Customer telephone calls to the Bank to provide a record of the Customer’s instructions.
1.5 The Customer may change the Customer’s T-PIN from time to time. The Bank shall be entitled at the Bank’s absolute discretion to reject any number selected by the Customer as the Customer’s substitute T-PIN without giving any reason therefor. The Customer’s
substitute T-PIN shall take effect upon the Bank’s confirmation and the Customer’s use therefrom shall be governed by these Terms and Conditions. When selecting a substitute T-PIN, the Customer shall refrain from selecting any series of consecutive or same
or similar numbers or any series of numbers that may easily be ascertainable or identifiable with the Customer.
1.6 The Bank shall be entitled at the Bank’s absolute discretion to cancel the use of the Customer’s Phone Code and/or T-PIN and/or withdraw, restrict, suspend, vary or modify OCBC Phone Banking Service (whether in whole or in part) at any time without notice
and without giving reason therefor and the Bank shall not be liable to the Customer for any loss or damage as a result thereof
1.7 The Customer shall be wholly responsible for all transactions executed using OCBC Phone Banking Service and identified by the Customer’s Phone Code and T-PIN. The Bank may debit the Account(s) with the amount of any withdrawal or transfer in accordance
with the Bank’s record of transactions. All transactions arising from the use of OCBC Phone Banking Service to operate designated Joint Account(s) shall be binding on all the Joint Account(s) holders.
2.1 The OCBC ATM Service enables the Customer to have access to the Account(s) and/or to effect various banking transactions (which may include, without limitation, the withdrawal and deposit of funds, bill payments and update of particulars) via automated
cash deposit machines, automated teller machines, multi-functional machines and/or any other equipment as the Bank may designate for such purposes (each, an “ATM”) and in such manner as the Bank may specify in its absolute discretion at any time from time
to time. Where the Customer requests for the ATM Service to be made available for the operation of any Account(s), the Bank may at its discretion provide the Customer with an ATM Card and allocate an ATM Personal Identification Number (“ATM-PIN”) which the
Bank shall notify the Customer. The Customer agrees that the ATM Service shall be extended to the Customer in accordance with these Terms and Conditions or such other terms and conditions which the Bank may notify the Customer from time to time
2.2The Customer shall not reveal the Customer’s ATM-PIN to any other party and shall take all necessary steps to keep the ATM Card in a safe place and to prevent disclosure of the Customer’s ATM-PIN to any other party. In the event the ATM Card is lost, stolen
or mislaid, or the Customer’s ATM-PIN is disclosed or discovered by any other party, the Customer shall immediately notify the Bank of the loss and/or to immediately change the Customer’s ATM-PIN.
2.3 The Customer authorises the Bank to accept, follow and act upon all instructions when identified by the Customer’s ATM Card and ATM-PIN or such other form or means of identification as may be specified by the Bank in its absolute discretion at any time
from time to time, including for additional Products and Services to be made available to the Customer and the Bank shall not be liable for acting upon such instructions in good faith. Such instructions shall be deemed irrevocable and binding upon the Customer
upon the Bank’s receipt notwithstanding any error, fraud, forgery, lack of clarity or misunderstanding in respect of such instructions.
2.4 The Customer may change the Customer’s ATM-PIN from time to time. The Bank shall be entitled at the Bank’s absolute discretion to reject any number selected by the Customer as the Customer’s substitute ATM-PIN without giving any reason therefor. The Customer’s
substitute ATM-PIN shall take effect upon the Bank’s confirmation and the Customer’s use therefrom shall be governed by these Terms and Conditions. When selecting a substitute ATM-PIN, the Customer shall refrain from selecting any series of consecutive or
same or similar numbers or any series of numbers which may easily be ascertainable or identifiable with the Customer
2.5 The ATM Card shall remain the Bank’s property and the Customer shall surrender it to the Bank upon the Bank’s request or where the Customer no longer requires this Service. The ATM Card is not transferable and may only be used by the Customer
2.6 The Bank shall be entitled at its absolute discretion to cancel, withdraw, restrict, suspend, vary or modify the use, features and/or facilities of the ATM Service (including without limitation use of the ATM Card and ATM-PIN) (whether in whole or in part)
at any time from time to time without notice and without giving any reason therefor and the Bank shall not be liable to the Customer for any loss or damage as a result thereof
2.7 The Customer shall be wholly responsible for all transactions executed via the ATM Service (whether or not using the ATM Card or the Customer’s ATM-PIN) including without limitation any debit functions at certain points of sale or merchants, cash withdrawals
or deposits, funds transfers and payments. The Bank may debit the Account(s) with the amount of any withdrawal or transfer in accordance with the Bank’s record of transactions. All transactions arising from the use of the ATM Service to operate designated
Joint Account(s) shall be binding on all Joint Account(s) holders
2.8 The Customer agrees that the Bank shall not be liable for any loss or damage which the Customer may suffer as a result of the Customer’s use of or failure to obtain the ATM Service (including without limitation any unsuccessful withdrawal, deposit or transfer
of funds, payment, or any failure to access the Account(s)). In particular, the Bank shall under no circumstances be liable if the ATM Card is not honoured or if the ATM Service is unavailable, limited or affected in any way for any reason whatsoever including
power or other failure. Without prejudice to the generality of the foregoing, the Bank may impose a daily limit of such amount as the Bank may determine from time to time without notice to the Customer on the maximum aggregate amount that may be withdrawn
or transferred from the Account(s) using the ATM Card during any day or other period as determined by the Bank from time to time.
2.9 The Customer accepts the Bank’s record of transactions as conclusive and binding for all purposes. Without prejudice to the generality of the foregoing, in the event of any unsuccessful attempt by Customer to deposit cash or make cash payment (including
partially successful deposits or payments) at any ATM for any reason whatsoever, the Bank’s determination of the actual amount (if any) deposited or paid shall be conclusive and binding on the Customer.
2.10 The Customer shall not use or attempt to use the ATM Service to withdraw or transfer funds from the Account(s) unless the available balance(s) in the Accounts is/are sufficient for this purpose.
2.11 The Customer consents to the collection, storage, communication and processing of the Account(s) balance information by any means necessary for the Bank to maintain appropriate transaction and account records and to the release and transmission to and
the retention by the service providers of the details of the Account(s), ATM-PIN, transaction information and other information to enable the Customer’s use of the ATM Service at an ATM or point of sale (whether in Singapore or elsewhere).
3. OCBC Internet Banking Service
3.1 The OCBC Internet Banking Service (which includes, without limitation, the OCBC mobile banking services, by whatever name designated and presently known as the OCBC Mobile Banking Service), enables the Customer to have access to the Account(s) and/or to
effect certain banking and/or other transactions (including without limitation the transmission of instructions to the Bank, funds transfer, bill payments) by electronic means via the use of personal computers or other access devices (including without limitation
mobile phone, television) (“Customer Terminals”). Where the Customer requests for OCBC Internet Banking Service to be made available for the operation of any Account(s) or any other purpose, the Bank may at the Bank’s discretion allocate an OCBC Internet Access
Code (“ICode”) and OCBC Internet Access Personal Identification Number (“IPIN”) which the Bank shall notify to the Customer. The Customer may gain access to OCBC Internet Banking Service and/or the Account upon the correct input of the Customer’s ICode, IPIN
and (where applicable to such Customer) Security Code into the Customer Terminals. The Customer agrees that the OCBC Internet Banking Service shall be extended to the Customer in accordance with these Terms and Conditions or such other terms and conditions
which the Bank may notify to the Customer from time to time
3.2 The Customer shall not reveal the Customer’s ICode and/or IPIN to any other party and shall take all necessary steps to prevent disclosure of the Customer’s ICode and/or IPIN to any other party. In the event the Customer’s ICode and/or IPIN is disclosed
or discovered by any other party, the Customer shall immediately change the same.
3.3 The Customer authorises the Bank to accept, follow and act upon all instructions when identified by the Customer’s ICode, IPIN and (where applicable to such Customer) Security Code including for additional Products and Services to be made available to
the Customer and the Bank shall not be liable for acting upon such instructions in good faith. The Bank shall neither be liable for acting upon such instructions nor be obliged to investigate the authenticity of such instructions or verify the accuracy and
completeness of such instructions. Such instructions shall be deemed irrevocable and binding on the Customer upon the Bank’s receipt notwithstanding any error, fraud, forgery, lack of clarity or misunderstanding in respect of the terms of such instructions.
The Bank shall be entitled but shall not be obliged to verify any instructions given via OCBC Internet Banking Service by calling back online or via telephone.
3.4 The Customer may change the Customer’s ICode and/or IPIN from time to time. The Bank shall be entitled at the Bank’s absolute discretion to reject any number or alphabet selected by the Customer as the Customer’s substitute ICode and/or IPIN without giving
any reason therefor. The Customer’s substitute ICode and/or IPIN shall take effect upon the Bank’s confirmation and the Customer’s use therefrom shall be governed by these Terms and Conditions. When selecting a substitute ICode and/or IPIN, the Customer shall
refrain from selecting any series of consecutive or same or similar numbers or alphabets or any series of numbers or alphabets that may easily be ascertainable or identifiable with the Customer.
3.5 The Bank shall be entitled at the Bank’s absolute discretion to cancel the use of the Customer’s ICode and/or IPIN and/or withdraw, restrict, suspend, vary or modify the OCBC Internet Banking Service (whether in whole or in part) and/or the mode(s), method(s)
or channel(s) available for accessing the OCBC Internet Banking Service at any time without notice and without giving any reason therefor and the Bank shall not be liable to the Customer for any loss or damage as a result thereof.
3.6 The Customer shall be wholly responsible for all transactions executed using the OCBC Internet Banking Service and identified by the Customer’s ICode, IPIN and (where applicable to such Customer) Security Code. The Bank may debit the Account(s) with the
amount of any withdrawal or transfer in accordance with the Bank’s record of transactions. All transactions arising from the use of the OCBC Internet Banking Service to operate designated Joint Account(s) shall be binding on all the Joint Account(s) holders.
3.7 The Customer shall be responsible for obtaining and using the necessary software and/or equipment necessary to obtain access to the OCBC Internet Banking Service at the Customer’s own risk and expense. The Customer shall also be responsible for the performance
and security (including without limitation taking all necessary measures to the extent reasonably possible to prevent unauthorised use or access) of any Customer Terminal used by the Customer in connection with the OCBC Internet Banking Service. The Customer
represents that, to the best of the Customer’s knowledge, the Customer Terminals through which access to the OCBC Internet Banking Service may be effected are free from any electronic, mechanical, data failure or corruption, computer viruses, bugs and/or other
harmful or malicious software of any kind whatsoever. The Customer agrees that the Bank is not responsible for any electronic, mechanical failure or corruption, computer viruses, bugs and/or other harmful or malicious software of any kind whatsoever that may
be attributable to services provided by any relevant internet service provider or information service provider. The Bank shall be entitled at the Bank’s absolute discretion to upgrade, modify or alter the web-site for accessing OCBC Internet Banking Service
at any time without notice and without giving any reason therefor. The Bank reserves the right not to support any prior version of software. The Customer shall be solely responsible and liable for all losses and consequences arising from or in connection with
any failure by the Customer to comply with any of the foregoing. Without prejudice to the generality of the foregoing, if the Customer fails to upgrade the relevant software or to use the enhanced version of software, the Bank shall not be liable for the consequences
resulting therefrom.
3.8 The Customer shall not use electronic mail to send or give instructions or directions to the Bank. The Bank may, but shall not be in any way obliged to, act on any such electronic mail instructions or directions in its sole and absolute discretion.
3.9 The Customer accepts the Bank’s records of transactions as conclusive and binding for all purposes.
3.10 The Customer acknowledges that all proprietary rights relating to and in connection with the OCBC Internet Banking Service (including without limitation the OCBC website) and all updates thereof, including without limitation title, trade mark rights, patent
rights and copyright shall at all times vest and remain vested in the Bank.
3.11 The Customer understands that the web-site for accessing OCBC Internet Banking Service may contain links to web-sites controlled or offered by third parties or enable access to web-sites controlled or offered by third parties. The Bank hereby disclaims
liability for any information, materials, products or services posted or offered at any of these third party web-sites. By creating a link or enabling access to these third party web-sites, the Bank does not endorse or recommend any product or service offered
or information contained on those web-sites or information fed by these third parties (including but not limited to stock quotes and foreign exchange rates) nor is the Bank liable for any failure of products or services offered or advertised at any of these
third party web-sites.
3.12 The Customer agrees that the Bank has granted the Customer only a non-exclusive licence to use the software relating to and in connection with the OCBC Internet Banking Service. This allows the Customer to use such software only for its intended purposes
as provided hereunder. The Customer shall not disassemble, de-compile, copy, modify or reverse engineer any such software. Although the Bank shall use reasonable endeavours to ensure that the OCBC Internet Banking Service is secure and cannot be accessed by
unauthorized third parties, the Bank does not warrant the security or confidentiality of any information transmitted through any relevant internet service provider.
3.13 The Customer consents to the collection, storage, communication and processing of any of the Account(s) balance information by any means necessary for the Bank to maintain appropriate transaction and account records and to the release and transmission
to and the retention by the relevant service providers of details of the Account(s), the Customer’s ICode, IPIN, Security Code, transaction information and other information to enable the Customer’s use of the OCBC Internet Banking Service (whether in Singapore
or elsewhere).
3A. Security Devices and Security Codes
3A.1 In these Terms and Conditions:
(a) “Security Code” means each one-time password generated by a Security Device or mobile phone or delivered via Short Message Service (SMS), or otherwise generated by or delivered via any other device (including without limitation any Customer Terminal),
delivery channel or any means whatsoever, designated by the Bank at any time from time to time in its sole and absolute discretion; and
(b) “Security Device” means any device designated by the Bank, at any time from time to time in its sole and absolute discretion, for use by the Customer to generate and/or receive Security Codes.
3A.2 The Customer shall comply with all requirements, instructions and specifications relating to Security Devices and/or Security Codes (including without limitation any registration and activation procedures) as may be prescribed by the Bank at any time and
from time to time in its sole and absolute discretion. Without prejudice to the generality of the foregoing, the Customer shall at no time (i) activate or attempt to activate or register a Security Device issued to another person to the Customer’s ICode or
(ii) permit a Security Device issued to the Customer to be activated or registered to the ICode of another person.
3A.3 The Customer shall not reveal the Customer’s Security Code to any other party and shall take all necessary steps to prevent disclosure of the Customer’s Security Code to any other party. The Customer shall at no time and under no circumstances permit any
Security Device issued to the Customer to fall into the possession or under the control of any other person.
3A.4 The Customer shall immediately notify the Bank (i) if a Security Device issued to Customer is lost or fails to function as intended, (ii) if the Customer has any knowledge or reason for suspecting that the security or confidentiality of any Security Code
or Security Device or Customer Terminal used by the Customer for the generation and/or reception of Security Codes has been compromised or if there has been any unauthorised use of any Security Code or Security Device or such Customer Terminal or (iii) of
any loss, replacement and/or change of number, as the case may be, of any mobile phone or other Customer Terminal or other device (as the case may be) used by the Customer for the generation and/or reception of Security Codes. The Customer shall be solely
responsible and liable for all losses and consequences arising from or in connection with any failure by the Customer to comply with any of the foregoing.
3A.5 Where a Security Device issued to the Customer fails to function properly, the Bank’s only obligation in respect of such Security Device shall be to replace the same with a new Security Device upon payment by Customer of a fee which shall be determined
by the Bank in its sole and absolute discretion, save where the Bank is satisfied in its sole and absolute discretion that there is no contributory act or omission on the Customer’s part causing or contributing to the Security Device’s failure to function
properly. Where a Security Device is lost by the Customer, the Bank may replace the same upon payment by Customer of a fee which shall be determined by the Bank in its sole and absolute discretion.
3A.6 The Security Devices and the Security Codes are provided on an “as is” and “as available” basis. The Bank shall have no liability in relation to any Security Device. Security Code or other device or delivery channel designated by the Bank for use for the
generation, delivery and/or receipt for Security Codes including, without limitation, liability for breach of any implied term as to satisfactory quality, merchantability or fitness for purpose, including without limitation any loss or damages incurred or
suffered arising from any failure by the Customer to keep secure and/or use the Security Device, Customer Terminal or other device in accordance with any instructions and other terms of the Bank. No warranty of any kind, implied, express or statutory, including
but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality or fitness for a particular purpose, is given in conjunction with the Security Devices, Security Codes or other device or delivery channel
designated by the Bank for use for the generation, delivery and/or receipt for Security Codes.
3A.7 The Bank shall be entitled at its sole and absolute discretion at any time from time to time to cancel without notice the use, or require the replacement or modification, of any Security Device, Customer Terminal or other device or delivery channel designated
by the Bank for use for the generation, delivery and/or reception of Security Codes without giving any reason therefor and the Bank shall not be liable to the Customer for any loss or damage as a result thereof.
3A.8 All Security Devices provided to the Customer are and shall remain the property of OCBC Bank and the Customer shall return all Security Devices promptly upon request by OCBC Bank or upon cancellation or termination of OCBC Internet Banking Service. Security
Devices must not be altered, tampered with, disassembled or in any way copied or modified, and must not be dealt with or exploited in any way.
3A.9 3A.9 Notwithstanding any other agreement to the contrary, the Customer hereby consents for the Bank to disclose any information relating to the Customer or the Customer’s Account to any of the Bank’s subsidiaries, branches, agents, correspondents, agencies
and representative offices which has a legitimate business purpose for obtaining such information, including without limitation offering you products or services involving the use of any Security Device or Security Code.
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